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Fadiman, A. (1997) The Spirit Catches You and You Fall Down. New York: Farrar, Straus and Giroux. (Hmong)
Galanti, G. (2004). Caring for Patients From Different Cultures, (3rd ed.). Philadelphia: University of Pennsylvania Press.
Galanti, G. (2004). Cultural sensitivity: A guidebook for physicians & healthcare professionals. Oak Park, IL: Doctors in Touch.
Gardenswartz, L., & Rowe, A. (1998), Managing Diversity in Health Care. San Francisco: Jossey-Bass Publishers.
Lipson, J., & Dibble, S., (Eds.). (2005). Culture and Clinical Care. San Francisco: UCSF Nursing Press.
Cultural Diversity in Healthcare
This Web site contains basic concepts, cultural profiles, case studies, links to other Web sites, recommended books, articles, and other information relevant to cultural diversity in health care. Information on cultural diversity workshops also is included. Note: All the Web sites listed below can be accessed directly from the “Related Links” page of this Web site.
The Provider’s Guide to Quality & Culture
This comprehensive Web site is designed for clinicians to help them provide culturally competent healthcare. It contains an interesting “Quality & Culture Quiz,” as well as information on several ethnic groups, along with links and other resources.
This site contains information about cultural beliefs, medical issues, and other related issues pertinent to the health care of recent immigrants to Seattle, many of whom are refugees.
Patient Diversity: Beyond the Vital Signs
This comprehensive training program from CRM Learning features a 20-minute video and a leader’s guide with exercises and role-plays for 2–4 hours’ worth of training on the topic of cultural diversity in health care. For more information, go to www.crmlearning.com/news
Cultural Issues in the Clinical Setting—Series A and B
Brief, dramatic vignettes raise numerous issues around differing health beliefs and practices, conflicting values, stereotyping, overt and covert prejudices, and language barriers. The video is 70 minutes long and contains 10 vignettes. Each is accompanied by support materials for facilitators and participants that will be sent electronically and are included in the nominal price of the video.
Available from Gus Gaona, Kaiser Permanente MultiMedia Communication, 825 Colorado Blvd., Suite 301, Los Angeles, CA 90041, 323/259-4776. An order form may be downloaded from the Resources section of www.ggalanti.com.
Multicultural Health Series 2 and 3
These are two additional video series from Kaiser Permanente. Series 2 has four vignettes covering Navaho beliefs regarding illness and curing, the Jewish sabbath, foreign physicians, and using an interpreter line. Series 3 has six vignettes discussing a Chinese family at the end-of-life, use of alternative medicine and literacy issues with a Colombian patient, domestic violence, sexually transmitted disease, mistrust and denial in an African American patient, and Afghani refugees confronting the American medical system.
Both series are available from Gus Gaona, Kaiser Permanente MultiMedia Communication, 825 Colorado Blvd., Suite 301, Los Angeles, CA 90041, 323/259-4776. An order form may be downloaded from the Resources section of www.ggalanti.com.
CHISPA (Caring for HISpanic PAtients interactively)
A technology-based approach for the acquisition of cultural and linguistic competencies for the multicultural workplace. It is designed to teach allied health professionals how to approach Hispanic patients in a culturally appropriate manner. CHISPA consists of three components: interactive CD, Web site, train-the-trainer and activities manual. For further information, go to http://itdc.lbcc.edu/chispa/